Includes:

• unlimited telephone support for all* PC-related problems;
• access to appropriately trained IT professionals when you need them**;
• unlimited onsite support for desktop and server issues;
• IT technical advice and planning assistance;
• anti-virus and backup system management;
• system performance monitoring and reporting; and
• assistance with disaster recovery.

May also include***:

• secure internet access through an industry standard firewall;
• internet email facilities;
• domain and web hosting; and
• minor web site updates.
• insitec business is designed for small and medium businesses. We offer a full complement of services to cover all your IT needs (see service lines).

*Terms & Conditions
Expertise is retained for IBM-compatible PC technologies, operating systems and software. We are able to support systems running on any Microsoft or Unix-based platform. We also have experience in the Novell network environment. Our staff may be able to help with MacIntosh issues too, but do not have specific troubleshooting tools for this environment.

insitec is best able to assist where the problem exists on the computer accessible by the user who is calling the helpdesk. Assistance with problems traced to a third party provider (such as an ISP), can also be coordinated through our helpdesk.

insitec warrants that every effort will be made to assist users in a courteous manner however we can not guarantee resolution of any problem immediately. The nature of IT systems means that some issues may take some time to resolve. insitec will endeavour to provide a suitable work-around where this is reasonable and cost-effective.

From time to time all operators may be busy assisting other callers. In this event, callers will receive a busy tone. Please wait a few minutes for a line to clear and try again. Every effort will be made to ensure that all callers are assisted in a reasonable time. It is a conscious decision for insitec not to install a call queuing system. Research has shown that these systems cause more frustration than the standard busy tone.

insitec reserves the right to tailor, modify or otherwise alter the services offered in the insitec business product at any time and without notification. This includes the right to add or remove service offerings from the product as and when it is deemed appropriate.

insitec reserves the right to terminate any service at the discretion of the management of insitec and as deemed appropriate.

insitec reserves the right to alter the pricing of services offered in the insitec business product at any time and without notification. Where a contract exists for the provision of these services, price changes will come into effect automatically at the renewal of the contract. Otherwise price changes will be effective when the next billing period falls due.

Notwithstanding these terms, insitec is bound by the rules and regulations in force in Australia and in the Australian Capital Territory.

Availability of Services

Staff are available during normal business hours (8.00am - 6.00pm on normal working days (excluding weekends and public holidays)).

After hours onsite support (outside normal working hours) can be arranged. See Fees and Charges.

These services are available on a best effort basis. The timing of service delivery will be arranged with the client at the time the Helpdesk call is placed or when the initial support agreement is defined.